Key Achievements
- Consistently exceeded customer satisfaction metrics
- Developed and implemented efficient workflow processes
- Built and maintained high-performing teams
- Demonstrated strong problem-solving abilities in fast-paced environments
IT Support Intern
Ideal Tech | Palmetto, FL | 2021 - 2024
Provided comprehensive IT support and system maintenance while gaining hands-on experience in enterprise technology solutions.
- Delivered remote IT support to business clients via Ninja One RMM, diagnosing and resolving hardware, software, and network issues
- Assisted in ransomware incident response, restoring compromised systems and ensuring minimal downtime
- Cloned and deployed Windows OS backups to machines that failed cloud backup, maintaining operational continuity
- Collaborated with senior technicians to troubleshoot complex issues and implement preventative solutions
Retail Sales Associate
Ignite Vapors | Sarasota, FL | 2024 – Present
Delivering exceptional customer service while driving sales in a fast-paced retail environment.
- Leverage deep product knowledge to match customers with optimal solutions
- Process transactions efficiently while maintaining store organization
- Create positive, repeatable customer experiences
- Build lasting relationships with regular customers